Please arrive on time. If you are more than 10 minutes late, I may reschedule or truncate your service to be on time for my other guests. 10 minutes may not seem like much but if 3 guests arrive 10 minutes late, my next guest is left waiting for half an hour.
ItItIt is easy to forget an appointment so reminders are sent in advance. Because I reserve that time just for you, a fee of $20 per service cancelled with less than 24 hours notice will be due before I accept any further appointments. No call/no show appointments incur a fee of 50% of the service total to be paid before any further appointments can be made. Habitual offenders will be required to make a non-refundable 50% deposit to book any further appointments.
It is my sincere aim to have a satisfied guest with every appointment but it is well noted that you can't please all of the people all of the time. I am happy to make any needed adjustments that align with our original consultation if notified within 1 week of service. That said, services are unlike goods which can be returned in exchange for a refund. Time and product used in your service can not be returned. Therefore, I do not offer refunds for services rendered.